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Returns + Exchanges

RETURN POLICY

30 Day No Hassle Returns

  • Returns must be sent 30 days from the date of purchase.

  • Certain products are non-returnable (including custom, assembled skate decks and skate decks with grip tape applied)

  • All return orders will be refunded in full minus return shipping costs if any

Return Shipping

  • Choose to ship it yourself or use a pre-paid return shipping label provided by PURE (note pre-paid shipping labels provided by PURE will be deducted from your refund)
  • Contact us for a pre-paid return label via phone (410-267-7669) or email (info@pureboardshop.com)

Easy Exchange Policy

  • Just return the items you don't want using the normal returns process. At any time, simply place a new order for the new product(s) you want to purchase.

 

RETURN INSTRUCTIONS

For returns, please follow the instructions below.
  1. Please call us at 410-267-7669 or email us at info@pureboardshop.com
  2. Give us your order number and request to return your item/s
  3. Return the order in a shipping box with your own shipping label or a pre-paid return shipping label which can be proved by PURE upon request.
  4. All items returned will be inspected to make sure that they are unworn and/or not used and still in there original condition. You will be contacted if we find any issues with your return.
  5. After inspection your order will be refunded for the price of the item/s returned plus any return shipping costs if any.

 

MORE RETURN INFO

  • We do not accept returns of assembled, custom complete skateboards.
  • Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.
  • Please allow 3 -7 business days for your refund to go through and be posted to your account
  • Refunds on returned items will be issued in the same payment form and same account as tendered at the time of purchase.
  • Feel free to keep any stickers or magazines we sent with your order, think of it as a little gift from us to you!

 

PACKAGING

  • To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags.
  • Shoe boxes, boot boxes, binding boxes, and other product packaging must not have tape or any other shipping labels on them.

 

CLOTHING

  • Clothing must be clean and unwashed with all tags attached – no pet hair, human hair, smoke odors, makeup stains, etc.

 

FOOTWEAR

  • Footwear must not be worn and must include the original, undamaged packaging.
  • Footwear must be sent back with any additional laces and any other promotional items sent with the footwear
  • If you plan to return your shoes, do not wear them after trying them on.

 

WARRANTIES

All items we sell are warranted by the manufacturers against manufacturing defects. Please contact us if you believe your purchase is defective and we will help facilitate a warranty claim with the manufacturer. If for any reason a manufacturer does not properly handle your defective product claim, simply let us know and we will take care of you.

 

SHIPPING & HANDLING

We offer FREE shipping on all orders over $80 within the continental US!

  • orders ship within 48 hours when order is placed
  • we offer standard ground shipping, 3-day shipping, 2-day shipping and next-day air shipping
  • All orders are shipped via USPS, UPS or FedEx